|
|
|
|
|
|
|
|
|
|
|
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited amount of money, if they spent it with your competitor, there was less for you.
Fast forward to the 21st century. We have a different view of the world. We now recognize that the pie is big enough for all of us. As Cavett Robert, co-founder of the National Speakers Association, said "The number of slices of pie is only limited by the size of the pie. Just make the pie bigger!" (paraphrased)
So how can you and your competitors create deals that benefit both of you - and your clients? Here are a few ideas:
1. If your competitor sells a product that is similar to yours, joint venture on a mailing to the list of people who have already purchased their product. You can offer your product and share in the profits. People in a target market are rarely satisfied with one item; instead, they will continue to buy items that are similar.
2. If your competitor publishes a book, ebook, or website, ask them to refer people to your site as a resource site. This can be included in their product or as a follow-up email to their clients.
3. If you offer a member site, ask your competitor to refer people to your site - for an affiliate commission. For example, SellYourBrain.com is a member site that helps people finish information projects like ebooks. The natural competitors are ebook authors who tell people how to write ebooks. However, by their referring their purchasers to SellYourBrain, the client is more likely to finish their ebook - making the ebook author look better in their eyes.
4. In turn, offer your competitor's product for sale on your member site. Again, SellYourBrain offers a monthly discount coupon good toward the purchase of ebooks on how to write ebooks.
5. When you're interviewed for a story about your product or service, offer to give the reporter related resources. The reporter will love having additional people to round out the story and your competitors will appreciate your referral. You come out as the hero to both groups.
Joel Christopher, noted online list-building expert, uses the phrase "co-opetition". That's a good word to adopt. Look for ways to build cooperation with your competition - so that your clients and prospects are the winners.
Dr. Jeanette Cates is an Internet strategist who works with experts who are ready to turn their knowledge and their websites into Gold. Her reputation as a speaker and trainer has earned her the title of The Technology Tamer. Jeanette shares her news and views in OnlineSuccessNews.com
Want to know the secret for keeping your clients forever?... Read More
Customer Service is a critical factor for keeping your clients... Read More
It may come as a surprise to you to discover... Read More
Customer Relationship Management (CRM) is one of those magnificent concepts... Read More
Regardless of what business you are in - you are... Read More
The latest report from the American Customer Satisfaction Index (Michigan... Read More
Call center solutions solve a range of age-old problems. As... Read More
What do you do when your client gets mad at... Read More
Customer Service is a blessing and a curse; a blessing... Read More
It's possible that in the course of your business dealings,... Read More
Customer Loyalty, we all want it. Don't we?Some people say... Read More
You know how it is, you believe something for so... Read More
The buzz is all about customer service and call center... Read More
The future of customer service is here. Technology has made... Read More
Do you remember the last time you went into a... Read More
Do you have good customer service? Even for your free... Read More
When all else fails in your company to meet the... Read More
We, as small business people, naturally dislike complaints from our... Read More
A general counsel of a large international consulting firm told... Read More
Welcome to the inaugural issue of Human Tech Tips --... Read More
Last night I was at my computer and a Skype... Read More
1. Stay in contact with customers on a regular basis.... Read More
Every business loses customers, but not many do much about... Read More
You probably realise how the wrong tone of voice and... Read More
We all know the old adage, "The Customer is Always... Read More
It may come as a surprise to you to discover... Read More
Traditional marketing strategies encourage business owners to continually grow their... Read More
It should be a straightforward business scenario: making sure that... Read More
Two situations, two perfectly acceptable experiences, but in one case,... Read More
Some businesses have slow paying customers or past due balances... Read More
Anyone who knows me knows my favorite fast food restaurant... Read More
First let us specifically define customer service. It is the... Read More
The call center represents your first line of communication with... Read More
Improving customer service starts at the top - with us... Read More
Homebuyers are an interesting study. Watching people make their home... Read More
In today's demanding economy, the first line of any business... Read More
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
Ever notice how customer service varies from store to store?... Read More
This may seem a strange topic to introduce. Yet, it... Read More
"Every company's greatest assets are its customers, because without customers... Read More
Remember trading stamps? If you're over 40, chances are you... Read More
Five minutes into the call I knew this client was... Read More
There is a battle in Call Centers. The teams are... Read More
Nobody likes to get complaints. They make you question your... Read More
Winning Customer ExperiencesMuch research has been done on what the... Read More
How often have you left a meeting with a customer... Read More
The world of customer service is rapidly changing. Thirty years... Read More
Businesses that fail, often forget to seek out the customer... Read More
Running a business is about providing goods and services to... Read More
It is important to remember that the customer doesn't necessarily... Read More