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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Sacramento Bee
Within the past few years, the professional services industry has gained hundreds of thousands of jobs and will continue to do so in the foreseeable future. Given this growing demand, Adecco is looking for local individuals with customer service ...
and more »
Communications, Engineering & Design Magazine
Communications, Engineering & Design Magazine
Cable industry veteran Kimberly Edmunds has moved on from a 15-year career at Cox Communications to become senior vice president of customer care for Comcast Cable. In her new job, Edmunds is now responsible for all care strategies and operations in ...
Kimberly Edmunds Named Senior Vice President of Customer Care for Comcast ...MarketWatch (press release)
all 9 news articles »
The Leading Aviation Industry Resource for News, Equipment and
Bell Helicopter, a Textron Inc. company (NYSE: TXT), has named its 2012 Platinum-level Customer Service Facilities (CSFs). These 11 independently-owned maintenance, repair and overhaul service providers are the top performers of the Bell Helicopter ...
Aero Products Awarded Bell Helicopter Gold Seal CSFHelicopter Association International
TEXTRON INC. : Bell Helicopter Honors its Platinum Customer Service Facilities4-traders
all 4 news articles »
Insurance Age
PropertyCasualty360
On consumer attitudes toward pricing, E&Y says this factor is “particularly sensitive” for new business, but that at renewal, customers will also consider the service they have received and the confidence they have in the provider.
US Consumers Demand Better Customer Service, More Personal Interaction From ...MarketWatch (press release)
Insurers must improve customer service, according to surveyInsurance Age
Insurers left playing catch up globally as consumer expectations soarinAudit
all 13 news articles »
MarketWatch (press release)
The California utility company has reported improved customer service and increased operational efficiencies as a result of deploying CIC's contact center automation and unified communications functionality across the organization.
and more »
Bradenton Herald
Titanpoker.com, the leading online poker room in Europe, has been awarded the 2012 Gambling Readers' Choice Award for Best Poker Customer Service for the third consecutive year. The award was determined by readers of Gambling Online Magazine and its ...
and more »
San Francisco Chronicle (press release)
Outstanding valet customer service can contribute greatly in these tough economic times if done properly. Robinson & Associates shares valet customer service guidelines. Robinson & Associates, Inc., today announced valet casino customer service ...
and more »
al.com (blog)
al.com (blog)
MOBILE, Alabama -- Disney Institute, the professional training arm of The Walt Disney Company, will hold customer service training program in Orange Beach March 6. Sponsored by the Baldwin Business Support Center, the Disney's Approach to Quality ...
and more »
Daily Deal Media
Daily Deal Media
By Stephanie Taylor, Daily Deal Media February 22, 2012 Groupon has high customer service standards, as we've seen in many cases, and this is another example of holding true to those standards. The Capitol Hill Seattle Blog reports a story of Groupon ...
and more »
MyCustomer.com
Frank Eliason will deliver the afternoon keynote at The Social Customer 2012 in London on 29th March. Widely regarded as one of the fathers of modern customer service, and described by Bloomberg as “the most famous customer service manager in the US ...
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4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Leverage Customer Capital First
If you're still dreaming about raising outside capital for your... Read More
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
Communicating Value
Abstract: People buy for their reasons, not yours. This article... Read More
How to Win the Hearts of Your Customers and Friends
Those of us doing business over the internet have to... Read More
The Marvelous World of Metaphors
Recognize metaphors from every angle and round up more insight... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Customer Service Tips for Mail Order Businesses
Can we be too good to our customers?... Read More
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing... Read More
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, if you plan on running or... Read More
Carpet Cleaning in Surrey
Like any business, carpet and upholstery cleaning requires excellent customer... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Can Three Words In Websters Dictionary Be The Key To Customer Loyalty?
Are you concerned about customer loyalty? Are your customers so... Read More
Courting Customers - From First Date to Marriage
Landing a new client is like courting a potential spouse.... Read More
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Customer Service Tips - Is Your Business A Leaky Bucket?
Customer service and customer service training are vital for any... Read More
Why Communication Skills Dont Work In Customer Service
Every time my firm conducts communication skills training, we know... Read More
The Consumer Power
While most companies talk about consumer friendliness, customer centricity, customer... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that... Read More
3 Special Benefits Every Customer Wants
Every customer looks for 3 special benefits when they do... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Be the Customer: See Yourself as Your Customers Do
What do your customers experience when they interact with your... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More